Privacy Policy

BulgaLingua is a training and translation agency focused on offering a wide range of language services. The uniqueness of BulgaLingua is that it provides translation services to both individual clients and companies through professionals.

This Privacy Policy is designed to protect your privacy and the security of your personal information. It describes how personal information is collected, used, and protected by BulgaLingua’s trainers, translators, and interpreters. BulgaLingua recognizes the importance of privacy and is committed to protecting the personal data of our users. Please read this policy carefully to understand how BulgaLingua will handle your information.

1. Information Collected

1.1 Personal Information: BulgaLingua may collect personal information such as your name, contact details, identification number, desired services, language skills, professional references, and any other information necessary to provide our services.

1.2 Payment Information: Where applicable, BulgaLingua may collect payment information, such as bank account details or other information needed to process payments for the provided services.

1.3 Log Data: When you visit our website, BulgaLingua may automatically collect and store certain information in log files. This may include your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and click behavior.

2. Use of Information

2.1 Provision of Services: BulgaLingua uses the collected information to provide and facilitate BulgaLingua’s services. This includes matching your desired service with one of our trainers, interpreters, and/or translators, facilitating communication, processing payments, and managing appointments.

2.2 Customer Support: BulgaLingua may use your information to respond to your requests, questions, or complaints, and to provide technical support.

2.3 Improvement of Services: BulgaLingua may use the collected information to improve our services, such as by analyzing user behavior, collecting feedback, and conducting research.

2.4 Legal Compliance: BulgaLingua may use your personal information to comply with legal obligations, such as complying with tax laws, responding to court orders, or enforcing our terms and conditions.

3. Data Security

BulgaLingua takes appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. BulgaLingua strives to ensure the security of your data but cannot guarantee absolute security.

4. Data Sharing

4.1 Third Parties: BulgaLingua may share your personal information with third parties, such as clients using our services. This is done only to fulfill the requested services.

4.2 Service Providers: BulgaLingua may engage trusted third-party service providers to perform specific tasks on our behalf, such as payment processing or data hosting. These providers have limited access to your personal information and may only use it for the specific purposes for which they were engaged.

4.3 Legal Requirements: BulgaLingua may share your personal information if required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations, protect or enforce our rights, prevent fraud, or ensure the safety of users.

5. Data Transfer

If BulgaLingua transfers personal information to countries outside your home country, BulgaLingua will provide appropriate safeguards to ensure data protection in accordance with applicable data protection laws.

6. Data Retention Period

BulgaLingua retains your personal information only for as long as necessary to fulfill the purposes for which the information was collected, unless otherwise required by law.

7. Your Rights

You have certain rights regarding your personal information, including the right to access, rectify, delete, restrict processing, and request data portability. If you wish to exercise your rights or have any questions or comments regarding this Privacy Policy, please contact us via the contact details provided below.

8. Changes to the Privacy Policy

BulgaLingua reserves the right to modify this Privacy Policy at any time. Any changes will take effect from the date of publication of the updated Privacy Policy. We recommend checking this page regularly for updates.

9. Contact Details

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at info@bulgalingua.eu.